Administrative Assistant - Outside Sales Support Team

Are you looking for an exciting opportunity to use your skills to  help support our outside sales team thrive!

Administrative Assistant – Outside Sales Support Team

Location: HQ in Robinson Twp./Crafton PA
Department: Outside Sales
Reports to: VP of Outside Sales
Job Type: Full-time

Job Summary

We’re looking for a detail-oriented, proactive Administrative Assistant to support our dynamic Outside Sales Team. In this role, you’ll be the organizational backbone of the team—coordinating schedules, managing communication, creating reports, and ensuring sales reps can focus on what they do best: building strong customer relationships and driving business growth.

This is a great opportunity to contribute to a fast-paced, team-oriented environment and work with home builder and property management clients in a growing company.

Key Responsibilities

• Coordinate calendars, meetings, events, and travel arrangements for the outside sales team.
• Prepare, update, and distribute sales reports, open order summaries, delivery logs, and other documentation.
• Serve as a communication hub: manage phone calls, emails, EPASS system notifications, and interdepartmental correspondence.
• Track and follow up on customer issues, delivery problems, and product exchanges to ensure resolution.
• Provide administrative support for sales proposals, contracts, and sales materials.
• Monitor builder portals for updates and required actions.
• Compile and submit weekly and monthly reports as directed by management.
• Organize monthly team meetings, client site visits, and sales-related events.
• Act as the first point of contact for inquiries directed to the sales team.
• Assist in cross-department collaboration to streamline sales operations.
• Support with customer dissatisfaction cases and coordinate resolutions.
• Follow up on PAI Failed Delivery Notifications.
• Other administrative tasks and special projects as assigned.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• 2+ years of administrative experience, preferably in a sales or customer service setting.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent organizational and time management skills with the ability to prioritize and multitask.
• Clear and professional verbal and written communication skills.
• High attention to detail and accuracy in all work.
• Positive attitude and ability to work both independently and as part of a team.
• Proven problem-solving skills and ability to handle sensitive situations with professionalism.
• Experience in the appliance or home builder industry a plus.

Additional Requirements

• Flexibility to work occasional overtime based on team needs.

Why Join Us?

• Be part of a collaborative and supportive team culture.
• Play a vital role in helping our sales team deliver exceptional service to our clients.
• Opportunities to grow professionally within a stable and respected company.

EEO Statement

Don’s Appliances is an equal opportunity employer.  In accordance with the applicable law, we prohibit discrimination against any applicant or team member based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any team member, including supervisors and co-workers.